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Welcome to the NHIC podcast, from the National Home improvement Council. Connecting industry, government, and householders on the pathway towards zero carbon homes.
Episodes
Thursday Jul 04, 2024
Thursday Jul 04, 2024
🏗🏘🏡 Welcome to the second episode of a special series of the NHIC podcast, brought to you in collaboration with HIES Consumer Code and DGCOS - The Double Glazing and Conservatory Ombudsman Scheme.
In this episode, we’re discussing selling and marketing in a sector that has been impacted by the cost-of-living crisis and consumers are looking for lower prices and are open to unregulated work for cash, which can lead to a drop in quality.
This can make it harder for professionals to succeed.
We're joined by Gemma McGougan from HIES Consumer Code, and Daniel Harrison and Rhys Jones from TrustMark. Together, we'll explore a range of topics crucial for small businesses and sole traders, from USPs to new technologies in our sector.
Resources and useful links from the episode:
HIES Consumer Code: https://www.hiesscheme.org.uk/
TrustMark website: https://www.trustmark.org.uk/scheme-provider
ChatGPT: https://chatgpt.com/auth/login
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors – DGCOS the Double Glazing and Conservatory Ombudsman and HIES Consumer Code:
https://www.hiesscheme.org.uk/
Visit the NHIC website: https://nhic.org.uk/
Free Doorstep Digests consumer guides on the NHIC website: https://nhic.org.uk/doorstep-digests
Thursday Jun 27, 2024
Thursday Jun 27, 2024
🏗🏘🏡 Welcome to the first episode of a special series of the NHIC podcast, brought to you in collaboration with HIES Consumer Code and DGCOS - The Double Glazing and Conservatory Ombudsman Scheme.
In this episode, we're shining a light on the solar industry, exploring the pivotal role of collaboration across the supply chain and beyond.
Joining us are two distinguished guests: Jonathon Moorhouse, Head of Business at HIES, and Jack White from Segen, the UK's leading renewables distributor.
In the solar sector, where technology and market demands evolve rapidly, collaboration isn't just beneficial; it's essential.
By working together, we can standardise practices, share knowledge, and drive innovation, ensuring that the industry grows sustainably and remains competitive.
Resources and useful links from the episode:
Free Doorstep Digests consumer guides on the NHIC website: https://nhic.org.uk/doorstep-digests
Segen website: https://www.segen.co.uk/
Sign up for the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors – DGCOS the Double Glazing and Conservatory Ombudsman and HIES Consumer Code:
https://www.hiesscheme.org.uk/
Visit the NHIC website: https://nhic.org.uk/
Monday Jun 24, 2024
Monday Jun 24, 2024
🏡💼 Our latest episode features Brian Green from Barbour ABI and in this episode, we delve into the trends and economic impacts on the UK home improvement sector.
🎧 Discover what's happening behind the scenes in the home improvement market. From economic downturns to surging demands, Brian provides an insightful analysis based on the Barbour ABI Home Improvement Report. Don’t miss out on expert insights that could shape your decisions in this ever-evolving industry! 📊
Barbour ABI will be launching the 2024 Home Improvement Report at InstallerSHOW 2024 on the 25th of June at the NEC, in Birmingham. Don’t miss this insightful report on the sector!
Resources and useful links from the episode:
The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/
Visit the Barbour ABI website: https://barbour-abi.com/
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services, Recticel and EnviroVent:
https://www.recticelinsulation.com/en-gb/home
InstallerShow2024: https://www.installershow.com/
Visit the NHIC website: https://nhic.org.uk/
Thursday May 30, 2024
Thursday May 30, 2024
🏠 Did you know that the air inside your home can be more polluted than the air outside?
Clean Air Day is on the 20th of June 2024. Join us as we dive deep into the importance of maintaining good air quality in your living spaces.
In this episode, Anna Scothern is joined by Larry Soper from EnviroVent, who brings his expert insights on common issues like mould, condensation, and invisible pollutants.
Discover practical tips and innovative solutions to ensure your home is not just safe but a sanctuary for your health.
📅 Released just in time for Clean Air Day on June 20th, our latest episode is packed with advice, stories, and a look at the cutting-edge products from EnviroVent that are leading the way in air quality innovation.
Resources and useful links from the episode:
The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/
Visit the EnviroVent website: https://www.envirovent.com/
Clean Air Day 2024: https://www.actionforcleanair.org.uk/campaigns/clean-air-day
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services, Recticel and EnviroVent:
https://www.recticelinsulation.com/en-gb/home
InstallerShow2024: https://www.installershow.com/
Visit the NHIC website: https://nhic.org.uk/
Tuesday Apr 30, 2024
Tuesday Apr 30, 2024
In this episode of the NHIC Podcast, we talk about the home of the future with NHIC member partner OVO Energy. OVO partners with NHIC Member CORGI Services Ltd to deliver top-quality home services through CORGI HomePlan.
OVO Energy describes itself as a collection of companies with a single vision: to power human progress with clean affordable energy for everyone. Stating that the climate crisis is humanity's greatest challenge and the OVO Group organisation are all working together to lower their collective carbon emissions to zero.
Alex Thwaites from OVO tells us about what inspires him to work in the domestic energy sector, a little bit more about OVO and why zero-carbon living is so important.
Resources and useful links from the episode:
Free Consumer Guides on the NHIC website: https://nhic.org.uk/consumer-guides/
CORGI HomePlan: https://corgihomeplan.co.uk/
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services, Recticel and EnviroVent:
https://www.recticelinsulation.com/en-gb/home
InstallerShow2024: https://www.installershow.com/
Visit the NHIC website: https://nhic.org.uk/
Thursday Mar 28, 2024
Thursday Mar 28, 2024
In this episode welcome special guest, Jon Vanstone, Chair of the Competency, Compliance and Quality working group and Chair of the National Home Improvement Council.
Understanding the vital importance of competency, compliance and quality gives homeowners the knowledge they need to avoid legal costs and safety implications and tradespeople the understanding of risks involved with working outside of the regulated space and the benefits to both themselves and homeowners of working within the space.
🔍 In this episode, we discuss 👇
✅ The importance of the Competency, Compliance and Quality
✅ The risks to homeowners and housing stock
✅ Cost implications and legal dangers for homeowners
✅ The importance of Building Control and Competency Schemes as safety nets
✅ Impact of the Grenfell tragedy and changes being made
✅ How the NHIC is engaging homeowners and tradespeople
✅ Engaging with the younger generations
✅ Wider Industry impact
✅ Current trends and challenges
Resources and useful links from the episode:
Free Consumer Guides on the NHIC website: https://nhic.org.uk/consumer-guides/
A list of UK Competency Schemes: https://www.gov.uk/building-regulations-competent-person-schemes
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services, Recticel and EnviroVent:
https://www.recticelinsulation.com/en-gb/home
InstallerShow2024: https://www.installershow.com/
Visit the NHIC website: https://nhic.org.uk/
Thursday Feb 29, 2024
Thursday Feb 29, 2024
In this episode welcome special guest, Dan Brown, Strategic Relationships Manager at GQA Qualifications.
Dan also chairs the NHIC’s Carbon and Energy Efficiency Working Group
🔍 In this episode, we discuss 👇
✅ Consumer awareness of carbon and energy efficiency
✅ Innovation in the energy efficiency space
✅ Impact of carbon and energy efficiency education on housing stock
✅ Government net-zero targets
✅ Attracting new talent to the sector
✅ Educating the existing workforce
✅ Engaging with the younger generations
Resources and useful links from the episode:
Free Consumer Guides on the NHIC website: https://nhic.org.uk/consumer-guides/
Visit the Construction Leadership Council’s website: https://www.constructionleadershipcouncil.co.uk/
Visit the GQA Qualifications website: https://gqaqualifications.com/
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services, Recticel and EnviroVent:
https://www.recticelinsulation.com/en-gb/home
InstallerShow2024: https://www.installershow.com/
Visit the NHIC website: https://nhic.org.uk/
Friday Jan 26, 2024
Friday Jan 26, 2024
A very warm welcome to the NHIC podcast and the first episode of 2024!
In this episode welcome a very special guest, Anna Thompson, Head of Engagement at LABC - Local Authority Building Control.
Not only is Anna a pivotal figure in LABC and the expert source of knowledge on LABC Front Door's “Ask Anna” (an absolute treasure trove of helpful information and guidance), but she also chairs the NHIC Consumer Voice working group, an integral part of the NHIC that focuses on the consumer and homeowner perspective in home improvement.
🔍 In this episode, we delve deep into what home improvement means from the eyes of the homeowner. Anna shares invaluable insights and tips, making this a must-listen for anyone planning to make their house a better home and highlighting the meaning and importance of competent professionals and best practices on how to find the right tradespeople to work on your home. We also learn more about the NHIC’s Consumer Voice working group and its part in the Home Improvement and domestic RMI sector from the perspective of the consumer.
Lots of valuable insights, guidance and advice in this episode, which we hope you enjoy!
Resources and useful links from the episode:
Visit the LABC website: https://www.labc.co.uk/
Visit LABC’s FrontDoor and “Ask Anna”: https://labcfrontdoor.co.uk/
Free Consumer Guides on the NHIC website: https://nhic.org.uk/consumer-guides/
Visit the NHIC website: https://nhic.org.uk/
Friday Oct 13, 2023
Friday Oct 13, 2023
“Accessing debt support and achieving financial health” is episode six of our six-part special mental health podcast series.
We’ll be discussing topics such as taking control of your financial position, minimising your financial stress, understanding what support is available, looking at various options around debt solutions and looking at how the schemes, in particular, help support their members financial health
In this episode, we welcome Greg Jenkinson from StepChange and Mike McGougan, head of membership at HIES Consumer Code and consumer protection schemes DGCOS and HICS.
Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/ , HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/
StepChange is the UK's Largest Debt Charity. They provide the UK's most comprehensive debt advice service. Since 1993, StepChange have helped 7.5 million people with debt problems take back control of their finances and their lives. In 2022 they helped 25,516 clients become debt-free
The Double Glazing & Conservatory Ombudsman Scheme is a consumer protection organisation designed to bring peace of mind to homeowners. DGCOS Ombudsman Scheme Visit our Installers Site Home About Consumer Advice - Important information about your protection Alternative Dispute Resolution (ADR) George Clarke Accreditation Ombudsman.
HICS is a leading consumer protection organisation that can cover a wide range of home improvement installations carried out by one of its accredited members.
HEIS Consumer Code is a Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products.
Resources and useful links from the episode:
Visit the StepChange website: https://www.stepchange.org/
Visit the NHIC website: https://nhic.org.uk/
Friday Oct 06, 2023
Friday Oct 06, 2023
“Improving Well-being and Mental Health” is episode five of our six-part special mental health podcast series.
In this informative episode, we speak to GP Rachel Cooper and Cathy O'Hara, Central Support manager at HIES Consumer Code and consumer protection schemes DGCOS and HICS, about anxiety and depression and the impacts of both and managing common mental health problems such as anxiety and depression, learning how to build resilience and a strong mindset, managing critical injuries and illnesses and drugs and alcohol.
Our special metal health series of podcasts is sponsored by the Double Glazing & Conservatory Ombudsman (DGCOS): https://www.dgcos.org.uk/ , HICS Consumer Protection: https://www.hicsscheme.org.uk/ and HIES Consumer Code: Renewable Energy Installation Protection Scheme: https://www.hiesscheme.org.uk/
The Double Glazing & Conservatory Ombudsman Scheme is a consumer protection organisation designed to bring peace of mind to homeowners. DGCOS Ombudsman Scheme Visit our Installers Site Home About Consumer Advice - Important information about your protection Alternative Dispute Resolution (ADR) George Clarke Accreditation Ombudsman.
HICS is a leading consumer protection organisation that can cover a wide range of home improvement installations carried out by one of their accredited members.
HEIS Consumer Code is a Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products.
Resources and useful links:
Visit the Band Of Builders website: https://bandofbuilders.org/
Visit the Andy Mans Club website: https://andysmanclub.co.uk/
Visit the Mates In Mind website: https://www.matesinmind.org/
Visit the Lighthouse website: https://www.lighthousecare.org/
Visit the StepChange website: https://www.stepchange.org/
Visit the Samaritans website: https://www.samaritans.org/
Visit the NHIC website: https://nhic.org.uk/