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Welcome to the NHIC podcast, from the National Home improvement Council. Connecting industry, government, and householders on the pathway towards zero carbon homes.
Episodes
Friday Jan 31, 2025
Friday Jan 31, 2025
Episode Overview: This episode dives into the crucial roles of the National Association of Drainage Contractors (NADC) and the DrainSafe scheme in promoting compliance and expertise in the drainage industry. Join us as our guest from NADC discusses how these organisations help ensure high standards in drainage services and protect consumer interests. This episode features Matin Beattie, Vice Chair and Certified Drainage Surveyor at the National Association of Drainage Contractors (NADC)
What You Will Learn:
- The Importance of Compliance in Drainage: Explore why adherence to industry standards and regulations is vital for safety and efficiency in drainage operations.
- Role of NADC: Discover how the NADC supports drainage contractors in achieving and maintaining high standards of practice.
- Benefits of DrainSafe: Learn about the DrainSafe scheme and how it aids consumers in finding reliable and competent drainage experts.
Episode Highlights:
- Expert Insights: Gain valuable insights from industry experts on current challenges and solutions within the drainage sector.
- Consumer Guidance: Tips on how consumers can ensure their drainage issues are handled by qualified and competent professionals.
- Case Studies: Real-world examples illustrating the positive impact of following best practices and the risks of non-compliance.
Whether you're a professional within the drainage sector or a homeowner seeking reliable services, this episode offers essential knowledge on maintaining standards and utilizing resources like NADC and DrainSafe to ensure quality drainage solutions.
Resources Mentioned:
National Association of Drainage Contractors (NADC) - Official site providing information on membership, standards, and training for drainage professionals: https://nadc.org.uk/
DrainSafe - Explore this initiative by NADC aimed at ensuring quality and safety in drainage services through a register of certified professionals: https://drainsafe.org/
NHIC Doorstep Digest on Public Sewers, Private Sewers and Drain Surveys: https://nhic.org.uk/doorstep-digests/public-sewers-private-sewers-and-drain-surveys/
The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services and Recticel
https://www.recticelinsulation.com/en-gb/home
Visit the NHIC website: https://nhic.org.uk/
Thursday Jan 30, 2025
Thursday Jan 30, 2025
Episode Overview: In this episode, Tanya Cooper from the National Federation of Roofing Contractors (NFRC) sheds light on how the NFRC guides and regulates the roofing industry to ensure quality and professionalism. This discussion will cover the critical roles that certification schemes like RoofCert play in elevating roofing standards.
What You Will Learn:
- NFRC's Impact on Roofing Standards: Understand the NFRC's role in setting and maintaining high standards within the roofing industry.
- Importance of Certification Schemes: Learn about the RoofCert accreditation scheme and how it contributes to professionalizing the trade.
- Best Practices for Roofing Contractors: Gain insights into the best practices that roofing contractors should follow to ensure top-quality work and customer satisfaction.
Episode Highlights:
- Regulatory Compliance: Discussion on the importance of adhering to building regulations and standards for roofing projects.
- Selecting Competent Contractors: Tips on how homeowners can select competent and qualified roofing professionals.
- Innovations in Roofing: Explore the latest innovations and technological advancements in roofing materials and methods.
Whether you're a roofing professional looking to enhance your skills or a homeowner planning a roofing project, this episode provides crucial insights into selecting the right contractors and understanding the importance of certifications and standards in the roofing industry.
Resources Mentioned:
National Federation of Roofing Contractors (NFRC) - Access comprehensive resources on roofing standards and practices promoted by the NFRC: https://www.nfrc.co.uk/
RoofCert - Discover how this certification program is transforming the roofing sector by ensuring skill and competence: https://roofcert.co.uk/
NFRC Competent Person Scheme - Learn how this scheme enables roofing contractors to self-certify their compliance with building regulations: https://nfrccps.com/
NHIC Doorstep Digest on Roof Repairs and Refurbishment: https://nhic.org.uk/doorstep-digests/roofing-repairs-and-refurbishment/
The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services and Recticel
https://www.recticelinsulation.com/en-gb/home
Visit the NHIC website: https://nhic.org.uk/
Wednesday Jan 29, 2025
Wednesday Jan 29, 2025
Episode Overview: This episode explores the vital aspect of trust between homeowners and installers within the home improvement industry. Anna Thompson from LABC shares in-depth insights on how mutual understanding and communication can rebuild trust and improve project outcomes.
What You Will Learn:
- The historical context of mistrust between homeowners and installers and the pivotal factors that contribute to it.
- Details on the Building Safety Act 2022 and how it aims to enhance safety and accountability in building practices.
- Specific rights, responsibilities, and reasonable expectations for both homeowners and installers to foster a transparent relationship.
Featured Guest:
- Anna Thompson, Head of Engagement at Local Authority Building Control (LABC)
Resources Mentioned:
Competent Person Schemes: https://www.gov.uk/guidance/competent-person-scheme-current-schemes-and-how-schemes-are-authorised#current-schemes
LABC: https://www.labc.co.uk/
LABC’s Front Door: https://labcfrontdoor.co.uk/
Ask Anna: https://labcfrontdoor.co.uk/ask-anna
NHIC Doorstep Digest on Improving Trust in Home Improvement Projects: https://nhic.org.uk/doorstep-digests/improving-trust-in-home-improvement-projects/
The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services and Recticel
https://www.recticelinsulation.com/en-gb/home
Visit the NHIC website: https://nhic.org.uk/
Thursday Dec 19, 2024
Thursday Dec 19, 2024
Episode Overview:
Join us for an enlightening discussion on the crucial role of insulation in enhancing home energy efficiency. Sandy MacGregor from Energystore sheds light on how proper insulation not only saves energy but also improves the comfort of your living environment.
Key Topics Covered:
- Introduction to Insulation:
- What is insulation, and why is it so important for your home?
- Overview of different types of insulation materials and where they are best used in a home.
- Discuss the key advantages of insulating your home, including energy savings and improved home comfort.
- How insulation contributes to a home’s overall energy efficiency and environmental impact.
- Common challenges homeowners face with existing insulation.
- Solutions and tips for upgrading insulation effectively.
- Innovations in insulation materials and installation techniques.
- Trends in sustainability and energy efficiency that could influence future insulation standards.
Featured Guest:
- Sandy MacGregor, an expert from Energystore, provides in-depth knowledge on the importance and benefits of proper home insulation.
Resources Mentioned:
Energystore Website: Learn more about insulation options and services provided by Energystore at Visit Energystore.
NHIC Doorstep Digest on Insulation: For more detailed information on home insulation, check out the NHIC's guide here.
The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services, Recticel and EnviroVent:
https://www.recticelinsulation.com/en-gb/home
Visit the NHIC website: https://nhic.org.uk/
How to Get Involved:
If you're considering upgrading or installing new insulation, this episode is a must-listen. Share your insulation experiences or questions with us on our social media channels, and join the conversation about making homes more energy-efficient.
Monday Dec 16, 2024
Monday Dec 16, 2024
Episode Overview:
Join us as we explore the critical role of Insurance Backed Guarantees (IBGs) in home improvements with Gemma Swankie, Client Development Director at Quality Assured National Warranties and Non-Executive Director of the NHIC. This episode will help homeowners understand how IBGs provide protection and peace of mind for their renovation projects.
Key Topics Covered:
- Introduction to IBGs:
- Explanation of what Insurance Backed Guarantees are and their importance for homeowners undertaking home improvement projects.
- Benefits of IBGs in providing security and confidence in the quality of workmanship.
- Discussion on the common challenges related to IBGs within the home improvement industry.
- How these challenges impact consumers and what is being done to address them.
- The importance of choosing compliant products and certified competent professionals for installation.
- How homeowners can use resources like TrustMark to find reliable service providers.
- Encouragement for homeowners not to delay necessary replacements and upgrades.
- Benefits of replacing windows and doors earlier for better energy efficiency and cost savings.
Featured Guest:
Gemma Swankie, Client Development Director at Quality Assured National Warranties and Non-Executive Director of the NHIC, provides expert insights into the benefits and nuances of IBGs.
Resources Mentioned:
NHIC Doorstep Digest on IBGs: For an in-depth look at Insurance Backed Guarantees, check out the guide here.
TrustMark: Find certified installers and compliant products through TrustMark, the Government Endorsed Quality Scheme.
The QANW website: https://qanw.co.uk/
The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services, Recticel and EnviroVent:
https://www.recticelinsulation.com/en-gb/home
Visit the NHIC website: https://nhic.org.uk/
Thursday Dec 12, 2024
Thursday Dec 12, 2024
Link to the video version - https://www.youtube.com/watch?v=x4xA-wHKMZ8
Episode Overview:
In this episode, we dive into the details of Energy Performance Certificates (EPCs) with Faisal Hussain, Chief Executive of HICS, HIES, and DGCOS. Learn what an EPC is, why it’s important for your property, and how it can help you make informed decisions to improve your home's energy efficiency.
Key Topics Covered:
- What is an EPC Certificate?
- Explanation of EPCs and their importance in the housing market.
- How EPCs help homeowners understand and improve energy efficiency.
- Detailed walkthrough of the elements included in an EPC.
- What each rating and section means for homeowners.
- Discussion on potential enhancements and changes in EPC assessments.
- How these changes could benefit homeowners and the environment.
Featured Guest:
- Faisal Hussain, Chief Executive of HICS, HIES, and DGCOS, brings deep insights into the significance and mechanics of EPC Certificates.
Resources Mentioned:
Guide to EPC Certificates: For a more detailed understanding, check out the NHIC's Doorstep Digest on EPC Certificates here.
The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services, Recticel and EnviroVent:
https://www.recticelinsulation.com/en-gb/home
Visit the NHIC website: https://nhic.org.uk/
How to Get Involved:
Explore the benefits of understanding and improving your home's energy performance through an EPC. Engage with us on our social media channels to discuss your experiences and tips for enhancing home energy efficiency.
Friday Nov 29, 2024
Friday Nov 29, 2024
Episode Overview:
Join us as we explore how CORGI Pay is transforming the way trade professionals handle payments. Our guest, Chris Smith from CORGI Pay, discusses how this innovative solution addresses the industry's challenges with late and non-payments, streamlining business operations for tradespeople across the sector.
Key Topics Covered:
- Introduction to CORGI Pay:
- Overview of CORGI Pay and its objectives.
- Chris Smith's role at CORGI Pay.
- Problem Space Focus:
- Discussing cash flow challenges and administrative burdens in the trade sector.
- Insights into how CORGI Pay alleviates these common issues.
- Solutions & Future Vision:
- Detailed explanation of CORGI Pay's functionalities including job request handling, quoting, payment processing, and invoicing.
- Future plans for CORGI Pay and potential enhancements.
- Integration with CORGI Trade:
- Conceptual discussion on how CORGI Trade will integrate various services to create a comprehensive solution for tradespeople.
- The envisioned role of CORGI Trade in supporting the trades sector.
- Brand & Industry Context:
- CORGI's brand heritage and its impact on trust and reliability.
- Discussion on how CORGI is adapting to modern challenges in the trades sector.
Featured Guest:
- Chris Smith, representative from CORGI Pay, discussing the platform's impact and benefits for tradespeople.
Resources Mentioned:
- CORGI Pay Website: Visit CORGI Pay for more information on how to streamline your trade business payments.
How to Get Involved:
Explore CORGI Pay for your business and see how it can resolve payment delays and improve cash flow. Join the discussion on our social media channels and share your experiences with payment solutions in the trades sector.
Resources and useful links from the episode:
The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/
Visit the CORGI Pay website: https://www.corgipay.co.uk/
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services, Recticel and EnviroVent:
https://www.recticelinsulation.com/en-gb/home
Visit the NHIC website: https://nhic.org.uk/
Friday Oct 25, 2024
Friday Oct 25, 2024
Episode Overview:
Join us in a compelling discussion on the evolution of building control and its impact on the construction industry. Hosted by Anna Scothern, this episode features Lorna Stimpson, CEO of Local Authority Building Control, who shares insights into the sector's transformation, the importance of education and training, and LABC's ongoing corporate renewal process.
Key Topics Covered:
- Impact of Building Control on Professionalism and Mental Health: Exploring how building control careers support professional development and mental well-being.
- Advocacy for Higher Standards: The push for improved professionalism across the building control sector.
- Training Initiatives and Corporate Renewal: Unpacking LABC's initiatives to employ trainees, enhance training, and undergo a significant corporate renewal to better serve the industry.
- Building Control as a Career Path: Promoting building control as a rewarding and positive career choice.
- Public Education on Building Rights and Responsibilities: Discussing efforts to educate homeowners about their rights and the importance of building control in ensuring safe, compliant construction.
Featured Guest:
- Lorna Stimpson, CEO of Local Authority Building Control.
How to Get Involved:
Join the conversation about the importance of building control and how it shapes the construction industry. Engage with us through our social media channels, share your thoughts, and learn more about how you can contribute to improving building standards.
Resources and useful links from the episode:
The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/
https://www.labc.co.uk/ - Discover more about building regulations and LABC's services.
https://www.labc.co.uk/about-labc/careers - Explore career opportunities and join the team at LABC.
https://labcfrontdoor.co.uk/ - LABC’s FrontDoor: Practical advice on home improvements
https://labcfrontdoor.co.uk/ask-anna - LABC’s Ask Anna: Frequently asked questions about home improvement projects
https://nhic.podbean.com/e/building-control-consumer-advice-and-the-nhic-consumer-voice-working-group-with-anna-thompson-from-labc/ - Building Control, Consumer Advice podcast episode with Anna Thompson from LABC
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services, Recticel and EnviroVent:
https://www.recticelinsulation.com/en-gb/home
Visit the NHIC website: https://nhic.org.uk/
Monday Oct 07, 2024
Monday Oct 07, 2024
🏡💼 Join us on this episode, part of Retrofit Action Week as we dive deep into the transformative world of home retrofitting.
Hosted by Anna Scothern, this episode features insights from Graham Lock of Low Carbon Homes, discussing the challenges, innovations, and crucial strategies for retrofitting homes for energy efficiency and sustainability.
Key Topics Covered:
- Importance of Retrofitting: Explore why retrofitting reduces energy consumption and improves home sustainability.
- Challenges in Retrofitting: Graham Lock discusses common obstacles homeowners face, including financial barriers, finding skilled tradespeople, and understanding the right measures to implement.
- Innovative Solutions: Highlighting new technologies and approaches that make retrofitting more accessible and effective.
- Government Initiatives and Support: Overview of current government schemes that support retrofitting efforts.
- Call to Action: Encouraging listeners to take proactive steps towards retrofitting their homes during Retrofit Action Week.
Featured Guest:
- Danny Graham, an expert in sustainable building practices and an advocate for energy-efficient homes. Learn more about Graham and his work at Low Carbon Homes.
We encourage all our listeners to actively participate in Retrofit Action Week by exploring ways to retrofit their homes and attending local events. For more ideas on how to get involved and make a difference, visit the Retrofit Action Week’s official website linked above.
Resources and useful links from the episode:
The NHIC Door Step Digests: Free Consumer Guides on the NHIC website: https://nhic.org.uk/doorstep-digests/
Retrofit Action Week Events - Join events and webinars throughout the week to get involved and learn more: https://actionretrofit.com/retrofit-action-week-greater-manchester-2024
Low Carbon Homes website – Find comprehensive resources and information on retrofitting and energy efficiency: https://lowcarbonhomes.uk
Government Energy Grants Guide - Details on available grants and how to apply: https://www.gov.uk/government/collections/find-energy-grants-for-you-home-help-to-heat
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Our sponsors - CORGI Services, Recticel and EnviroVent:
https://www.recticelinsulation.com/en-gb/home
Visit the NHIC website: https://nhic.org.uk/
Thursday Aug 01, 2024
Thursday Aug 01, 2024
🏗🏘🏡 Welcome to the sixth episode in our special series of the NHIC podcast, brought to you in collaboration with HIES Consumer Code and DGCOS - The Double Glazing and Conservatory Ombudsman Scheme.
The discussion aims to address various operational challenges faced by tradespeople, small businesses, and sole traders, and to provide insights into efficient operational practices.
This episode, hosted by NHIC Chief Exec Anna Scothern, covers the day-to-day operations of businesses in the RMI and Home Improvement sector and includes, planning, time management, budgeting, and accounts, and the impact of being part of schemes like DGCOS, HICS, and HIES.
Joining us are Thom Emerson, Managing Director at Ideal Window Solutions (IWS), and Faisal Hussain, Chief Executive of DGCOS, HICS, and HIES.
Resources and useful links from the episode:
Ideal Widow Solutions website: https://www.idealwindowsolutions.co.uk/
HIES Consumer Code: https://www.hiesscheme.org.uk/
Our sponsors – DGCOS the Double Glazing and Conservatory Ombudsman, HICS Consumer Protection and HIES Consumer Code:
https://www.hiesscheme.org.uk/
Sign up to the NHIC Newsletter: https://confirmsubscription.com/h/t/C6DC7614CCDAEE50
Doorstep Digests - free consumer guides on the NHIC website: https://nhic.org.uk/doorstep-digests
Visit the NHIC website: https://nhic.org.uk/